Larry Hochman is one of the most popular keynote speakers in the world. He is the former Director of Customer Service and Director of People and Culture at British Airways. He has been selected as the European business speaker of the year.
Larry spent 10 years as a Director of British Airways and the loyalty management company, Air Miles, in both New York and London. His roles included Director of Customer Service and Director of People and Culture (he being the first person in Britain to hold this title). He is not just a theorist, but has turned his ideas into tangible business triumphs on both sides of the Atlantic.
Articulate and charismatic, Larry is globally recognized as a leading authority on the future trends of customer service, leadership, business transformation, globalisation, talent management and on the development of effective people and culture in organizations. His presentations are inspirational and highly motivating.